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Frequently
Asked Questions
FAQ's
Q) Do
you take League and Individual Picture Days in addition
to Action Photography?
A) YES! Although our
Action photographers are seen at many High Profile
events the truth is 50% of our business consists
of doing traditional Pictures days for Private Clubs
and Park And Recreation Leagues. Whether it's Soccer,
Baseball, Basketball, Hockey, Lacrosse or … BEAR
Sports is a full service sports photography solution.
Please let us know if you are interested in integrating
a picture day fundraiser for your league or club.
Register your league
Q) Do
you always set-up to print on-site at an event or
tournament?
A) Although we set-up
to print on-site at many events, we have found over
the last few years many clients find the convenience
of using our internet storefront
www.bearsports.com
an excellent alternative
Q) If
you're selling the photos at the tournament, will
they be available online as well?
A) Yes! Usually pictures
are published to our Internet storefront within
24 hours of the event. Most of the time they are
available later the evening of the event.
Q) How
long will pictures be available for viewing and
purchasing on the Website?
A) Most events are published
for a limited amount of time. Because we have in
excess of 100,000 pictures on line at any given
time I'm sure you can appreciate that space is a
premium. We would suggest you use the REMIND
ME feature, which will automatically send
you an email before the pictures are taken down.
Q) I
want to order a photo from the www.bearsports.com
website, though my child is a little small in the
photo. Can you zoom in on him?
A) Yes. All photos are cropped
when they are printed, to maximize the subject in
the frame. If there is more than one athlete in
the photo, please let us know which one we should
feature. You can let us know by filling in the comments
section at the end of the ordering process.
Q) I
ordered a magazine cover, and it says to include
the athlete's name, but I don't see any place to
enter it. How can I tell you the name of the player?
A) Use the comments box that
appears at the end of the ordering process. Please
keep in mind that our magazine covers are fixed
templates, and for this reason, only a name can
be added. The headlines cannot change.
Q) When
will I receive my order?
A) Most online orders ship
within 5 business days of receipt of the order.
(Take note orders paid by check are not filled until
the check is received). If we photographed your
child as part of a league/team and individual picture
day, your order will usually be delivered within
4-6 weeks of the picture day.
Q) I
looked at your Website and didn't see any shots
of my child. Don't you shoot every person?
A) Our goal is to capture as
many of the athletes as possible. Unfortunately,
action sports photography is dependent on many
variables, and we do sometimes miss athletes for
various reasons. Sometimes the play of the game
just wasn't near them, the photographer tried to
photograph them and they were blocked, or
possibly they weren't in the game while we
were covering it. Tournaments are very busy
events with a lot of teams to cover.
Q)
Will you be photographing every game my child
plays at the tournament?
A) While we can't shoot every
game because of equipment, labor, and logistic
constraints, every effort is made to make sure every
team participating in the tournament is photographed
at least once. Usually we obtain a master schedule
from tournament organizers and create our own shooting
schedule to insure as many different teams are
photographed as possible.
Q) Can
we request that you specifically photograph my child?
A) Yes... Stop by our trailer or tent
and find out when we will be shooting your team. Let
us know their number and uniform color and we will make
every attempt to capture pictures of the athlete. Also,
feel free to tap the photographer's shoulder while they
are on the field. The camera person is easy to find.
Usually they are in a blue shirt or jacket with a very
large camera/lens.
Q):
How do I place an order for the CD-portfolio product?
A): Step
1 Select one of
the images you want on the CD-Portfolio and select
the CD-Portfolio product ($60.00).
Step 2 Select the additional
images one at a time and then select the CD-Portfolio
additional image product ($.01) for each additional
image. The CD-Portfolio includes up to a total of
6 images.
Q): What
is the resolution of the images provided with the
E-Image and CD-Portfolio products?
A): The images sent will be
1.6MB to 2.3MB Fine JPG format. This is the quality
of image we use to make enlargements up to 20x30
inches. All images purchased are sold for personal
use. BEAR Sports still retains all commercial rights
to the images.
Q) I'd
like you to come and shoot a special event: How
much do you charge?
A) As with any professional,
the answer to this question is subject to a few variables
including location, travel, and time involved. Often
a few interested parents partner to cover our minimum
fees. We know people are interested in our services
and we look to structure each of these opportunities
as a WIN-WIN for the Parents, Players, and BEAR
Sports. Give us a call at (800) 755-5657
Q) I
am interested in calling BEAR Sports directly about
a picture and am unsure how to identify the picture
number?
A) A few simple steps:
- Identify
the date and name of the event
- Identify
the specific game, heat, round, strip…
- Review
Thumbnails
- Select
thumbnail you are interested in and enlarge.
- Write
down the picture # to the right of the picture.
(Example previous 50 of 142)
(This
indicates this is picture #50 in this game
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